Frequently Asked Questions
Everything you need to know about the world's best cooking thermometers.
How long does shipping take within the United States?
Most orders are processed within 24 hours. Standard shipping typically takes 3 to 5 business days, while expedited options are available at checkout for faster delivery.
What is the warranty period for a Thermapen® ONE?
The Thermapen® ONE comes with an industry-leading 5-year warranty that covers defects in components or workmanship, providing you with long-term peace of mind.
Can I return my product if I am not satisfied?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Is the Thermapen® waterproof?
Yes, the Thermapen® ONE and Thermapen® Mk4 are rated to IP67 standards, meaning they are protected against dust and immersion in water up to 1 meter for 30 minutes.
How do I calibrate my Thermapen®?
Thermapen® units are calibrated at the factory and include a NIST-traceable certificate. However, you can verify accuracy using a properly made ice bath; instructions for fine-tuning calibration are found in your user manual.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.